Refund Policy

This Refund Policy (“Policy”) explains when and how Zuss (“Zuss,” “we,” “us,” or “our”) may provide refunds for fees paid for access to our AI-powered creative tools and related services (the “Service”).

This Policy should be read together with our Terms and Conditions and Privacy Policy. Capitalized terms that are not defined here have the meanings given to them in the Terms and Conditions.

By purchasing a subscription, credit pack, or any other paid feature of the Service, you agree to this Refund Policy.

This Refund Policy applies to fees paid to Zuss for:

• Paid membership plans (for example, Standard, Premium, or other paid tiers);
• Credit packs or similar usage-based units (“Credits”);
• Other digital products or services sold by Zuss through the Website or the App.

This Policy does not apply to:

• Payments made to third parties that integrate Zuss or use our APIs;
• Fees or charges imposed by app stores or payment providers that have their own refund rules.

In some countries or regions, local consumer protection laws may provide you with additional rights that prevail over this Policy. Where such laws apply, we will follow those mandatory requirements.

Except as expressly permitted under this Policy, we do not provide refunds for:

• Partial subscription periods;
• Unused time within a billing cycle;
• Unused Credits or remaining balances after AI generation;
• Dissatisfaction with Service outputs, models, or creative results;
• Changes in your projects, needs, or circumstances.

By confirming your purchase, you acknowledge that you are receiving digital content delivered immediately, and you waive any statutory right of withdrawal once access has been granted, to the maximum extent permitted by law.

From time to time, we may offer free trials, introductory pricing, or limited-time discounts.

• Promotional prices are valid only for the specific period described.
• Once the promotional period ends, regular pricing will apply.
• Fees paid under promotions are not refundable, and promotions may not be extended retroactively.

Any special refund conditions explicitly presented at the time of the offer will prevail over this Policy.

While our default position is that all sales are final, we may consider refunds in limited situations (evaluated case-by-case):

Refund requests must be submitted within the Refund Request Period (10 days).

Please include: The email address associated with your account, transaction details (date, amount), and a brief explanation.

• Wherever possible, we will process refunds to the original payment method.
• In some cases, we may issue an Account credit instead of a monetary refund.
• Processing times depend on your bank, card issuer, or payment provider.

If you dispute a charge with your bank or card issuer (chargeback):

• We may suspend or limit access to your Account while the dispute is investigated.
• If the dispute results in a permanent reversal, we may close or restrict your Account.

We strongly encourage you to contact us at [email protected] first to resolve billing issues before initiating a formal dispute.

This Refund Policy is part of, and incorporated into, our Terms and Conditions. In the event of any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions will control, except where this Policy grants you additional rights.

We may update or modify this Refund Policy from time to time. When we do:

• We will change the "Last Updated" date at the top of this page; and
• Where required by law, we will provide additional notice.

Your continued use of the Service after any changes to this Policy become effective will constitute your acknowledgment of the updated Policy.

If you have any questions or concerns about this Refund Policy or our billing practices, you can contact us at:

Email: [email protected]

We will make reasonable efforts to respond within a commercially reasonable time.